Job Detail

Service Support Representative

Experience : 3 - 8 Years

Unisys India Pvt. Ltd
Hyderabad
Full Time
ABOUT COMPANY

Unisys is a worldwide information technology company. We provide a portfolio of IT services, software, and technology that solves critical problems for clients. We specialize in helping clients secure their operations, increase the efficiency and utilization of their data centers, enhance support to their end users and constituents, and modernize their enterprise applications.

 
 
JOB ROLE:

Job Description:

  • Experience in troubleshooting Microsoft applications i.e. MS office, internet explorer, operating system issues, issues related to virus / malware etc.
     
  • Experience in troubleshooting connectivity related issues i.e. VPN, LAN, wireless etc.
     
  • Expertise in troubleshooting laptop / desktop HW and computer peripheral issues i.e. Local / network printer, etc.
     
  • Knowledge of the basic structure and functions of Active Directory.
     
  • Excellent customer service skills. 
     
  • Troubleshooting and resolving issues with business applications i.e Lotus Notes, SAP, Interspec etc.
     
  • Troubleshooting and resolving complex technical issues.
     
  • Understanding of service desk environment and its day to day operations.
     
  • Help onsite techs to identify hardware failures.
     
  • Timely response on priority and customer requests.
     
  • Experience of working in SLA based environment.
     
  • Exposure to ITIL based work environment.
     
  • Strong verbal and written communication skills.
     
  • Strong analytical and troubleshooting skills.
     
  • Ability to multitask between different applications.

 

Walk - in Details Date : 20th February to 28th February , Starting Time: 10 AM

Contact Person : Mr.Srinivas M J 


Unisys Global Services, DLF Building,
APHB Colony Gachibowli 
Hyderabad.

 
SALARY:
Not Disclosed By Recruiter
 
ADDRESS:
Unisys India Pvt. Ltd, DLF Cyber City, Block II, 7th Floor, Plot No. 129 to 132, APHB Colony, Gachibowli, Hyderabad.
 

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Call Us: +91 984 811 1981