Job Detail

Customer / Tech Support

Experience : 1 - 3 Years

Sutherland Global Services Private Limited
Chennai
Full Time
ABOUT COMPANY

As a process transformation company, Sutherland rethinks and rebuilds processes for the digital age by combining design-thinking insights and data-driven analytics. We complete 43 million transactions a month on a digital backbone that spans 19 countries around the world for more than 120 clients.

 
 
JOB ROLE:

Job Description:

  • Handle inbound queries pertaining the quires / issues. 
     
  • Remotely resolving the issues.
     
  • Build sustainable relationship with the clients and solve their issues with minimum TAT to retain.
     
  • Handling customer quires and retain the customers to continue with the product.
     
  • Handle L1 troubleshooting, diagnose the issue and try to resolve alerts at your end to balance work load of L2 support team.
     
  • Edifying the customers regarding the product & upselling the package (if any).

 

Salary: INR 2,50,000 - 3,75,000 P.A. Attractive Incentive

Industry: BPO / Call Centre / ITES

Functional Area: ITES, BPO, KPO, LPO, Customer Service, Operations

Role Category: Back Office/Web/Transaction Processing

Role: Associate/Senior Associate -(NonTechnical)

Employment Type: Permanent Job, Full Time

 

Time and Venue:

Recruiter Name:Yathen

20th February - 28th February from 12 PM onwards

Sutherland No. 45-A, Velachery Main Road,
Velachery, Chennai.

 
SALARY:
2. 5 LPA - 3.75 LPA
 
ADDRESS:
Sutherland No. 45-A, Velachery Main Road, Velachery, Chennai.
 

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Call Us: +91 984 811 1981