- Monitor calls as per the prescribed guidelines and as per the schedule.
- Provide feedback to teams on the basis of their performance.
- Conduct briefings for teams.
- Conduct floor improvement activities on a regular basis.
- Identify unethical practices/behaviour and highlight.
- Inputs to be provided to meet the operational goals.
- Ensure regular meetings with Quality TL (weekly) & (monthly) to be informed of any developments relating to the performance of the team and updates received.
- Attend call calibration sessions.
- Business Intelligance and Analytics.
- Bottom Quartile Management.
- Generate the Quality reports and communicate the same to the Quality Supervisor as per the guidelines.
Salary:INR 2,00,000 - 3,50,000 P.A.
Industry:BPO / Call Centre / ITES
Functional Area:ITES , BPO , KPO , LPO , Customer Service , Operations
Role:Quality Assurance/Quality Control Executive
Employment Type:Permanent Job, Full Time
Time and Venue:
Recruiter Name:Neelam Bijlani
7th February - 10th February , 10 AM onwards
Intelenet Global Services Pvt. Ltd,
2nd Floor, Ashar IT Park, Road No. 16Z,