Job Detail

Quality Analyst

Experience : 2 - 7 Years

Intelenet Global Services
Thane
Full Time
ABOUT COMPANY

Intelenet has a PAN India presence with 55,000+ employees spread across 70 centres in 22+ locations, and provides services in all Indian languages. At an organizational level, we handle over 600 million voice calls and 66 million transactions annually.

 
 
JOB ROLE:

Job Description:

  • Monitor calls as per the prescribed guidelines and as per the schedule.
     
  • Provide feedback to teams on the basis of their performance.
     
  • Conduct briefings for teams.
     
  • Conduct floor improvement activities on a regular basis.
     
  • Identify unethical practices/behaviour and highlight.
     
  • Inputs to be provided to meet the operational goals.
     
  • Ensure regular meetings with Quality TL (weekly) & (monthly) to be informed of any developments relating to the performance of the team and updates received.
     
  • Attend call calibration sessions.
     
  • Business Intelligance and Analytics.
     
  • Bottom Quartile Management.
     
  • Generate the Quality reports and communicate the same to the Quality Supervisor as per the guidelines.

 

Salary:INR 2,00,000 - 3,50,000 P.A.

Industry:BPO / Call Centre / ITES

Functional Area:ITES , BPO , KPO , LPO , Customer Service , Operations

Role Category:Quality

Role:Quality Assurance/Quality Control Executive

Employment Type:Permanent Job, Full Time

 

Time and Venue:

 Recruiter Name:Neelam Bijlani

 7th February - 10th February , 10 AM onwards

Intelenet Global Services Pvt. Ltd, 
2nd Floor, Ashar IT Park, Road No. 16Z,
Wagle Estate,Thane.

 

 

 
SALARY:
2 LPA - 3.5 LPA
 
ADDRESS:
Intelenet Global Services Pvt. Ltd, 2nd Floor, Ashar IT Park, Road No. 16Z, Wagle Estate, Thane.
 

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Call Us: +91 984 811 1981