Job Detail

Technical Support Analyst

Experience : 1 - 3 Years

Sourcehov India Private Limited
Pune
Full Time
ABOUT COMPANY

With annual sales approaching $1 billion, SourceHOV provides specialized knowledge platforms, powered by decades of industry and customer-specific experience, to deliver solutions and services for major industries and government agencies.

 
 
JOB ROLE:

Job Description:

  • Monitor/analyses client issues; determine the scope of the issue or enhancement request.
     
  • Resolve the issue or coordinate personnel required to resolve the issue.
     
  • Complete issue resolution tasks, and/or manage any additional resources required to deliver customization or issue resolution.
     
  • Document phone calls, call logs, and record keeping information using Ticketing system.
     
  • Use time management and organization skills to prioritize workload to meet critical deadlines.
     
  • Create and update documentation as needed Other duties as may be assigned.

 

Salary: INR 1,00,000 - 3,50,000 P.A.

Industry: IT-Software / Software Services

Functional Area: IT Hardware, Technical Support, Telecom Engineering

Role Category: Technical Support

Role: Customer Support Engineer/Technician

Employment Type: Permanent Job, Full Time

 

Time and Venue:

Recruiter Name:Aniksha Naik

6th February - 9th February from 9 AM onwards

BancTec India Pvt Ltd, (A Exela Technologies) 9th Floor,
ICC Tech Park (Above Pantaloons),
Senapati Bapat Road, Pune.

 

 
SALARY:
1 LPA - 3.50 LPA
 
ADDRESS:
BancTec India Pvt Ltd, (A Exela Technologies) 9th Floor, ICC Tech Park (Above Pantaloons), Senapati Bapat Road, Pune.
 

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