Job Detail

Technical Support

Experience : Freshers

Dell International Services India
Gurgaon
Full Time
ABOUT COMPANY

Dell is a Technology driven company with a unique Dell Direct model. Dell Information Technology department (Dell I/T) plays a key role in enabling the Dell Direct model by creating, deploying and supporting global industry-leading I/T assets and services that reliably deliver the best customer experience and competitive edge.

 
 
JOB ROLE:

Job Description:

  • Responsible for providing telephone support for customers on operation or maintenance of Dell products.
     
  • Assist phone customers by diagnosing problems, and providing resolutions for technical and service issues.
     
  • Responsible for OOW, Total solutions, YTT and In warranty extension sales.
     
  • Performs work in accordance to standardized policies and procedures.
     
  • Applies diagnostic techniques to identify problems, investigate causes and recommend solutions to correct failures.
     
  • Documents problems in the support solution database for diagnostics and solution implementation.
     
  • Ensure proper escalation procedures are followed.
     
  • Responsible for customer satisfaction through effective handling of customer problems.
     
  • Work requires strong analytical ability to resolve complex technical issues in addition to effective phone communication skills.

 

Salary:Not Disclosed by Recruiter

Industry:BPO / Call Centre / ITES

Functional Area:ITES , BPO , KPO , LPO , Customer Service , Operations

Role Category:Voice

Role:Associate/Senior Associate -(Technical)

Employment Type:Permanent Job, Full Time

 

Time and Venue:

 Recruiter Name:Ellora Dutta

 5th February - 6th February , 12 PM onwards

Dell International Services, Vipul Tech Square,
Opposite Central Park, Sector Road,
Sector - 43, Gurgaon

 
SALARY:
Not Disclosed By Recruiter
 
ADDRESS:
Dell International Services, Vipul Tech Square, Opposite Central Park, Sector Road, Sector - 43, Gurgaon.
 

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