Job Detail

Softskills Trainer

Experience : 2 - 7 Years

Hinduja Global Solutions Limited
Bangalore
Full Time
ABOUT COMPANY

A global leader in business process management (BPM) and optimizing the customer experience lifecycle, HGS is helping make its clients more competitive every day. HGS combines technology-powered services in automation, analytics and digital with domain expertise focusing on back office processing, contact centers and HRO solutions to deliver transformational impact to clients.

 
 
JOB ROLE:

Job Description:

  • Manage the coaching team and their performance as defined by the client SLAs.
     
  • Develop and manage effective communication strategies for the floor.
     
  • Organize initiatives and plan performance improvement activities.
     
  • Foster relations with Operations, Quality and Training.
     
  • Conduct weekly and monthly reviews with the coaches of their team performance and report to the Sr. Manager.
     
  • Conduct weekly and monthly meetings to facilitate best practice sharing, address coaching, admin and other contingent issues.
     
  • Participate in bi-weekly calibrations.
     
  • Conduct weekly and monthly reviews with the coaches of their team performance and report to the Sr. Manager.
     
  • Conduct weekly and monthly meetings to facilitate best practice sharing, address coaching, admin and other contingent issues.
     
  • Participate in bi-weekly calibrations.

 

Salary: INR 2,50,000 - 5,50,000 P.A.

Industry: BPO / Call Centre / ITES

Functional Area: ITES, BPO, KPO, LPO, Customer Service, Operations

Role Category: Training

Role: Soft Skills Trainer

Employment Type: Permanent Job, Full Time

 

Time and Venue:

5th February - 7th February from 10 AM onwards

Hinduja Global Solutions Limited,
AKR Tech Park, Block C, 2nd floor,7th Mile,
off Hosur Road, Garvebhavipalya, Bangalore.

 
SALARY:
2.5 LPA - 5.5 LPA
 
ADDRESS:
Hinduja Global Solutions Limited, ???????AKR Tech Park, Block C, 2nd floor,7th Mile, off Hosur Road, Garvebhavipalya, Bangalore.
 

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Call Us: +91 984 811 1981