Job Detail

Voice Technical And Sales

Experience : Freshers

Sitel India Pvt Ltd
Chennai
Full Time
ABOUT COMPANY

We are Sitel, part of the Acticall Sitel Group. We are one of the world’s leading outsourcing providers of customer experience management and we would like to share something with you - our promise of experience. 

 
 
JOB ROLE:

Job Description:

  • Deliver service and support to end-users using and operating automated call distribution phone software, via remote connection or over the Internet.
     
  • Interact with customers to provide and process information in response to inquiries, concerns, and requests about products and services.
     
  • Diagnose and resolve technical hardware and software issues involving internet connectivity, email clients, IPTV, VOIP and more.
     
  • Follow standard processes and procedures.
     
  • Identify and escalate priority issues per Client specifications.
     
  • Redirect problems to appropriate resource.
     
  • Accurately process and record call transactions using a computer and designated tracking software.
     
  • Offer alternative solutions where appropriate with the objective of retaining customers and clients business.
     
  • Organize ideas and communicate oral messages appropriate to listeners and situations.
     
  • Follow up and make scheduled call backs to customers where necessary.
     
  • Stay current with system information, changes and updates.

 

Salary:INR 2,00,000 - 2,25,000 P.A. Attractive incentives and other employee benefits (exclusive of CTC)

Industry:BPO / Call Centre / ITES

Functional Area:ITES , BPO , KPO , LPO , Customer Service , Operations

Role Category:Voice

Role:Associate/Senior Associate -(Technical)

Employment Type:Permanent Job, Full Time

 

Time and Venue:

 Recruiter Name:hemapriya

 23rd January - 26th January , 11 AM onwards

Sitel India, Ramanujam IT Park,
Hardy towers, 1st Floor, C block,
Rajiv Gandhi salai, OMR road,
Taramani, Chennai.

 
SALARY:
2 LPA - 2.25 LPA
 
ADDRESS:
Sitel India Pvt Ltd, Ramanujam IT Park, Hardy towers, 1st Floor, C block, Rajiv Gandhi salai, OMR road, Taramani, Chennai.
 

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Call Us: +91 984 811 1981