Job Detail

Technical Support

Experience : Freshers

Microland Limited
Mumbai
Full Time
ABOUT COMPANY

Microland is India's first Hybrid IT Infrastructure Services Provider and a trusted partner to enterprises in their IT-as-a-Service journey. Headquartered in Bangalore, India, Microland has over 3,700 professionals across its offices in India, North America, Europe and Middle East.

 
 
JOB ROLE:

Job Description:

  • Responding to and Answering Calls, Emails and Web Tickets of end users in a cordial, professional manner.
     
  • Logging Tickets (Incident / Service Request / Information Query) for every user interaction handled/ Voice process.
     
  • Providing first level support on Desktops, Peripherals, and Office automation products.
     
  • Route/Assign tickets to the appropriate support group, if necessary.
     
  • Identifying and escalating high-severity, priority issues.
     
  • Updating Pending Tickets with timely, precise, accurate updates.
     
  • Following-up with end users, if necessary, for closure of pending tickets.
     
  • Willing to work for 24*7 shifts.

 

Salary:INR 50,000 - 2,00,000 P.A.

Industry:IT-Hardware & Networking

Functional Area:IT Hardware , Technical Support , Telecom Engineering

Role Category:Technical Support

Role:Customer Support Engineer/Technician

Employment Type:Permanent Job, Full Time

 

Time and Venue:

 Recruiter Name:Gayatri Bhogle

 19th January , 11 AM onwards

Microland Ltd, 201 Phoniex House A wing ,
SB Marg Lower Parel (W) Mumbai.

 
SALARY:
50 K - 2 LPA
 
ADDRESS:
Microland Ltd 201 Phoniex House A wing , SB Marg Lower Parel (W) Mumbai.
 

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