- To Attend the inbound calls of customers and process the queries & requests to customer's satisfaction.
- Responsible for quality communication and customer servicing within laid down productivity and service benchmarks.
- Ensure customer delight and consistent service experience, including timely resolution of customer queries/issues.
- Complete the logs specified by the process (End-of-day target).
- Adherence to Information Security norms & quality process norms.
- To be aware of and comply with any updates about the process.
- Act on the feedback given by Team Leader/Team Coach or Quality or on the coaching provided to the team as guidelines for improving performance
Salary:INR 2,00,000 - 3,50,000 P.A. Fixed CTC + Attractive Incentive
Industry:BPO / Call Centre / ITES
Functional Area:ITES , BPO , KPO , LPO , Customer Service , Operations
Role:Associate/Senior Associate -(NonTechnical)
Employment Type:Permanent Job, Full Time
Time and Venue:
18th January - 20th January , 10 AM onwards
Indiabulls Finance Centre,
Tower 1, 4th Floor, Elphinstone,