Job Description:

• Answer Inbound Complaint Calls as well as assist customers who have specific queries.
   
• Make outbound calls to take customer concerns or check satisfaction level.
   
• Listen to and record complaints in the customer service application.
   
• Answer queries and give clarity on desired information.
   
• Resolving problems by clarifying issues and escalating unsolved problems.
   
• Fulfill requests by clarifying desired information, completing transactions, forwarding requests.
   
• Provide personalized customer service of the highest level.

Salary:INR 1,75,000 - 3,00,000 P.A. Monthly R&R

Industry:BPO / Call Centre / ITES

Functional Area:ITES , BPO , KPO , LPO , Customer Service , Operations

Role Category:Voice

Role:Associate/Senior Associate -(NonTechnical)

Employment Type:Permanent Job, Full Time

Time and Venue:

 Recruiter Name:Ankita Verma

 19th January , 10 AM onwards

Usha International Limited, Plot- 15,
Sec-32, Institutional Area, Gurgaon.