- Seek / understand / assess financial information provided by the customer.
- Provide product / sales USP & benefits to Customers.
- Asking the correct questions probing and prompting the customer wherever required.
- Timely and accurate capturing all the information given by/to the customer.
- Staying current with knowledge of products/ processes & services offered by the client.
- Ensure full adherence to all the quality parameters.
- Cooperate with other Team members, SMEs and Team Leaders.
- Ensure 100% adherence to schedule.
- Handling irate / demanding customers where necessary, in a tactical manner.
Salary: INR 80,000 - 1,00,000 P.A.
Industry: BPO / Call Centre / ITES
Functional Area: ITES, BPO, KPO, LPO, Customer Service, Operations
Role Category: Voice
Role: Associate/Senior Associate -(NonTechnical)
Employment Type: Permanent Job, Full Time
Time and Venue:
30th December - 10th January from 10 AM onwards
Tata Business Support Services Ltd, 5th Floor,
RR Tower 3 guindy Industrial Estate Chennai.