Job Detail

Voice Process

Experience : Freshers

Tata Business Support Services Ltd
Chennai
Full Time
ABOUT COMPANY

Tata Business Support Services (TBSS) was set up in 2004 to address the huge internal customer service needs of the Tata Group companies. It endeavours to be a long term partner in addressing all aspects of the outsourcing requirement of its clients. 
 

 
 
JOB ROLE:

Job Description

  • Seek / understand / assess financial information provided by the customer.
     
  • Provide product / sales USP & benefits to Customers.
     
  • Asking the correct questions probing and prompting the customer wherever required.
     
  • Timely and accurate capturing all the information given by/to the customer. 
     
  • Staying current with knowledge of products/ processes & services offered by the client.
     
  • Ensure full adherence to all the quality parameters. 
     
  • Cooperate with other Team members, SMEs and Team Leaders.
     
  • Ensure 100% adherence to schedule.
     
  • Handling irate / demanding customers where necessary, in a tactical manner.

 

Salary: INR 80,000 - 1,00,000 P.A.

Industry: BPO / Call Centre / ITES

Functional Area: ITES, BPO, KPO, LPO, Customer Service, Operations

Role Category: Voice

Role: Associate/Senior Associate -(NonTechnical)

Employment Type: Permanent Job, Full Time

 

Time and Venue:

Recruiter Name:Sabina

30th December - 10th January from 10 AM onwards

Tata Business Support Services Ltd, 5th Floor,
 RR Tower 3 guindy Industrial Estate Chennai.

 

 
SALARY:
80 K - 1 LPA
 
ADDRESS:
Tata Business Support Services Ltd, 5th Floor, RR Tower 3 guindy Industrial Estate Chennai.
 

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Call Us: +91 984 811 1981