Job Detail

MIS Executive

Experience : 1 - 6 Years

Hinduja Global Solutions Limited
Bangalore,Chennai
Full Time
ABOUT COMPANY

HGS is a leader in optimizing the customer experience and helping our clients to become more competitive. HGS provides a full suite of business process management (BPM) services from traditional voice contact center services and transformational DigiCX services that are unifying customer engagement to platform-based, back-office services and digital marketing solutions.

 
 
JOB ROLE:

Job Description:

  • Recognize and initiate escalation process for systems outages and submit problem tickets to the help desk. Initiate appropriate tactics to ensure service levels are maintained.
     
  • A minimum of intermediate skill level in MS Excel required.
     
  • Strong multi-tasking, problem-solving, and analytical ability.
     
  • Strong organizational and time management skills
     
  • Basic knowledge of workforce management processes, concepts and principles (i.e. staffing projections, scheduling, service level analysis, metrics monitoring).
     
  • Experience and understanding of call center dynamics, including staffing, queues, ACD reporting, and performance measurements.
     
  • Previous experience in real-time/workforce management.
     
  • Solid understanding of contact center operations including the WFM cycle, IVR concepts, skill routing and related terminology.
     

Salary: INR 1,25,000 - 2,75,000 P.A.

Industry: BPO / Call Centre / ITES

Functional Area: ITES, BPO, KPO, LPO, Customer Service, Operations

Role Category: Other

Role: Outside Consultant

Employment Type: Permanent Job, Full Time

 

Time and Venue:

Recruiter Name:Ramya

26th December - 28th December from 3 PM onwards

Hinduja Global Solutions Limited, AKR Tech Park, Block C,
2nd Floor, Krishna Reddy Area, 7th Main, Kudlu Gate,
Hosur Road, Bangalore.

 
SALARY:
1.25 LPA - 2.75 LPA
 
ADDRESS:
Hinduja Global Solutions Limited, AKR Tech Park, Block C, 2nd Floor, Krishna Reddy Area, 7th Main, Kudlu Gate, Hosur Road, Bangalore.
 

RELATED JOBS

Ahmedabad
Full Time
Gurgaon
Full Time
Gurgaon,Delhi
Full Time
Hyderabad
Full Time
Kolkata
Full Time
Mumbai
Full Time
Mumbai
Full Time
Bangalore
Full Time
Mumbai
Full Time
Mumbai
Full Time
Mumbai
Full Time
Mumbai
Full Time
Noida
Full Time
Hyderabad
Full Time
Mumbai
Full Time
Hyderabad
Full Time
Bangalore,Chennai
Full Time
Ahmedabad
Full Time
Gurgaon
Full Time
Gurgaon,Delhi
Full Time
Hyderabad
Full Time
Kolkata
Full Time
Mumbai
Full Time
Mumbai
Full Time
Bangalore
Full Time
Mumbai
Full Time
Mumbai
Full Time
Mumbai
Full Time
Mumbai
Full Time
Noida
Full Time
Hyderabad
Full Time
Mumbai
Full Time
Hyderabad
Full Time
Bangalore,Chennai
Full Time
 
 

Call Us: +91 984 811 1981