Job Detail

IT Service Desk

Experience : 1 - 4 Years

Tech Mahindra
Bangalore
Full Time
ABOUT COMPANY

We are a US $19 billion multinational group based in Mumbai, India, with a presence in more than 100 countries and employing over 200,000 people.Our operations span 20 key industries that form the foundation of every modern economy.

 
 
JOB ROLE:

Job Description:

  • Respond quickly to all queries and incidents. Manage incidents, including via telephone, Chat & email.
     
  • Documentation, recording & updating incident details in CRM tool.
     
  • Communication, alerting technical staff via assignments and escalating to Resolver group.
     
  • Support & Classification, making an initial assessment into the nature of the incident, assessing the severity, impact and risk. 
     
  • Answering queries and resolution of straight forward incidents.
     
  • Escalation of unresolved cases to next level application specialist teams. 
     
  • Monitoring & Tracking, reviewing the progress of an incident and keeping the customer informed. 
     
  • Closure, formally closing incidents. 


     

Salary:INR 1,00,000 - 3,00,000 P.A.

Industry:IT-Software / Software Services

Functional Area:ITES , BPO , KPO , LPO , Customer Service , Operations

Role Category:Voice

Role:Associate/Senior Associate -(NonTechnical)

Employment Type: Permanent Job, Full Time

 

Time and Venue:

 Recruiter Name:Soujanya N 

 21st December - 22nd December , 9 AM onwards

Tech Mahindra, Electronic City Phase-2,
KIADB Industrial Area, ITC-4, Reception
Bangalore.

 
SALARY:
1 LPA - 3 LPA
 
ADDRESS:
Tech Mahindra, Electronic City Phase-2, KIADB Industrial Area, ITC-4, Reception Bangalore.
 

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Call Us: +91 984 811 1981