Job Detail

HelpDesk Associate

Experience : 0 - 1 Year

NTT DATA Global Delivery Services Pvt Ltd
Bangalore
Full Time
ABOUT COMPANY

NTT DATA Services partners with clients to navigate and simplify the modern complexities of business and technology, delivering the insights, solutions and outcomes that matter most. We deliver tangible business results by combining deep industry expertise with applied innovations in digital, cloud and automation across a comprehensive portfolio of consulting, applications, infrastructure and business process services.

 

 

 
 
JOB ROLE:

Job Description:

  • Provides L1 technical guidance in activities associated with the identification, prioritization, and resolution of reported problems by telephone and email. Activities include recognition, research, isolation, resolution, and follow-up steps.
     
  • Typically, the Analyst level participates in a supportive role by acting as a liaison between customer and departments within the organization, to ensure that all on-line system problems are resolved in an accurate and timely manner. 
     
  • Shift: Rotational shift. Qualification: Graduate with minimum 6 months experience in a technical support role.
     
  • Basic MS troubleshooting.
     
  • Basic computer knowledge.
     
  • Basic TS on networking.
     
  • Basic technical skills for troubleshooting on issues related to computers.
 
SALARY:
Not Disclosed By recruiter
 
ADDRESS:
NTT DATA Global Delivery Services Private Limited No.18 & 18/1, South End Road Basavanagudi Bangalore.
 

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