- Respond to customer queries via inbound calls.
- Update users about request status and close request when users are satisfied with solutions.
- Troubleshooting mainly related to desktop/OS, Custom and COTS applications, Exchange related, End devices, VPN, VOIP and share point as per guidelines in the knowledgebase.
- Remote desktop troubleshooting. Escalate complex incidents / requests to upstream technical groups.
Salary:Not Disclosed by Recruiter
Industry:BPO / Call Centre / ITES
Functional Area:ITES , BPO , KPO , LPO , Customer Service , Operations
Role:Associate/Senior Associate -(Technical)
Employment Type:Permanent Job, Full Time
Time and Venue:
Recruiter Name:Soniya Kota
15th December - 22nd December , 11 AM onwards
Mphasis, EON Kharadi Infrastructure Pvt Ltd,
SEZ Plot # 1, Wing 2, Ground Floor, Cluster C Kharadi,