- Provide best-in-class customer service and problem resolution to customer queries over the voice based phone service.
- Clarify customer requirements; probe for and confirm understanding of requirements or problem.
- Greet customers in a courteous, friendly, and professional manner using agreed upon procedures.
- Listen attentively to customer needs and concerns; demonstrate empathy.
- Confirm customer understanding of the solution and provide additional customer education as needed.
- Prepare complete and accurate work and update customer file.
Salary:Not Disclosed by Recruiter
Industry:BPO / Call Centre / ITES
Functional Area:ITES , BPO , KPO , LPO , Customer Service , Operations
Role:Associate/Senior Associate -(NonTechnical)
Employment Type:Permanent Job, Full Time
Time and Venue:
Recruiter Name:Monica Singh
7th December - 8th December , 11 AM onwards
CONVERGYS, RMZ West End,
1st Floor, DP Road, Near Reliance Mart / McDonalds,
Aundh | Pune.