Job Detail

Voice Process

Experience : Freshers

CONVERGYS India Services Pvt Ltd
Pune
Full Time
ABOUT COMPANY

Convergys is a global leader in customer management. Our talented and dedicated team serves leading household brands in industries such as communications, retail, healthcare,technology, financial services, and government. Convergys is passionate about delivering world class customer service each and every day.

 
 
JOB ROLE:

Job Description: 

  • Provide best-in-class customer service and problem resolution to customer queries over the voice based phone service.
     
  • Clarify customer requirements; probe for and confirm understanding of requirements or problem.
     
  • Greet customers in a courteous, friendly, and professional manner using agreed upon procedures.
     
  • Listen attentively to customer needs and concerns; demonstrate empathy.
     
  • Confirm customer understanding of the solution and provide additional customer education as needed.
     
  • Prepare complete and accurate work and update customer file.

 

Salary:Not Disclosed by Recruiter

Industry:BPO / Call Centre / ITES

Functional Area:ITES , BPO , KPO , LPO , Customer Service , Operations

Role Category:Voice

Role:Associate/Senior Associate -(NonTechnical)

Employment Type:Permanent Job, Full Time

 

Time and Venue:

Recruiter Name:Monica Singh

 7th December - 8th December , 11 AM onwards

CONVERGYS, RMZ West End,
1st Floor, DP Road, Near Reliance Mart / McDonalds,
Aundh | Pune.

 
SALARY:
Not Disclosed By recruiter
 
ADDRESS:
CONVERGYS, RMZ West End,1st Floor, DP Road, Near Reliance Mart McDonalds, Aundh Pune.
 

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