Job Detail

Service Desk Associate

Experience : 1 - 4 Years

Tech Mahindra Limited
Pune
Full Time
ABOUT COMPANY

Tech Mahindra Limited is an Indian multinational provider of information technology (IT), networking technology solutions and Business Process Outsourcing (BPO) to the telecommunications industry. Tech Mahindra is a US$4.2 billion company with over 117,000 employees across 90 countries.

 
 
JOB ROLE:

Job Description:

  • Voice Support & Email technical Support to ensure closure as per ITIL Incident Management process.
     
  • Follow-up/ update ticket for every call to ensure timely closure.
     
  • Call ownership, drive to resolution and communication with customer.
     
  • Perform Life Cycle of Incident Management Process, starting with Incident Logging to Call Closure and customer satisfaction survey.
     
  • Telephonic support to End Users and co-ordination with Vendors, Client Problem Management team and other Towers.
     
  • Proactive monitoring & Perform documented Escalation process. 
     
  • Troubleshooting on Application Support (Off Shelf or Customized).
     
  • Troubleshooting on Printers & MFDs.
     
  • Troubleshooting on VPN software and Collaboration tools.
     
  • Troubleshooting on Password Reset tools and Remote Control tools.
     
  • Interaction with internal and external stakeholders.

 

Salary:INR 3,00,000 - 6,00,000 P.A.

Industry:BPO / Call Centre / ITES

Functional Area:ITES , BPO , KPO , LPO , Customer Service , Operations

Role Category:Voice

Role:Associate/Senior Associate -(Technical)

Employment Type:Permanent Job, Full Time

 

Time and Venue:

  Recruiter Name:Komal

 1st December - 2nd December , 11 AM onwards

Tech Mahindra Ltd,Ground Floor,
Block-1, Hinjewadi Phase-3, Pune.

 
SALARY:
3 LPA - 6LPA
 
ADDRESS:
Tech Mahindra Ltd, Ground Floor, Block-1, Hinjewadi Phase-3, Pune.
 

RELATED JOBS

Mumbai
Full Time
Hyderabad
Full Time
Hyderabad
Full Time
Bangalore
Full Time
Noida
Full Time
Bangalore
Full Time
Hyderabad
Full Time
Hyderabad
Full Time
Bangalore
Full Time
Chennai
Full Time
Gurgaon
Full Time
Noida
Full Time
Noida
Full Time
Gurgaon
Full Time
Pune
Full Time
Pune
Full Time
Mumbai
Full Time
Hyderabad
Full Time
Hyderabad
Full Time
Bangalore
Full Time
Noida
Full Time
Bangalore
Full Time
Hyderabad
Full Time
Hyderabad
Full Time
Bangalore
Full Time
Chennai
Full Time
Gurgaon
Full Time
Noida
Full Time
Noida
Full Time
Gurgaon
Full Time
Pune
Full Time
Pune
Full Time
 
 

Call Us: +91 984 811 1981