- Voice Support & Email technical Support to ensure closure as per ITIL Incident Management process.
- Follow-up/ update ticket for every call to ensure timely closure.
- Call ownership, drive to resolution and communication with customer.
- Perform Life Cycle of Incident Management Process, starting with Incident Logging to Call Closure and customer satisfaction survey.
- Telephonic support to End Users and co-ordination with Vendors, Client Problem Management team and other Towers.
- Proactive monitoring & Perform documented Escalation process.
- Troubleshooting on Application Support (Off Shelf or Customized).
- Troubleshooting on Printers & MFDs.
- Troubleshooting on VPN software and Collaboration tools.
- Troubleshooting on Password Reset tools and Remote Control tools.
- Interaction with internal and external stakeholders.
Salary:INR 3,00,000 - 6,00,000 P.A.
Industry:BPO / Call Centre / ITES
Functional Area:ITES , BPO , KPO , LPO , Customer Service , Operations
Role:Associate/Senior Associate -(Technical)
Employment Type:Permanent Job, Full Time
Time and Venue:
1st December - 2nd December , 11 AM onwards
Tech Mahindra Ltd,Ground Floor,
Block-1, Hinjewadi Phase-3, Pune.