Job Detail

Network Engineer

Experience : Freshers

Atria Convergence Technologies Pvt. Ltd
Hyderabad
Full Time
ABOUT COMPANY

ACT (Atria Convergence Technologies Pvt. Ltd.) was born out of a vision to become the most admired in-home entertainment, education, and interactive services provider in India, back in 2000.Today, we are closer than ever to realising it. Based in Bangalore, we serve a number of cities and towns in Karnataka, Andhra Pradesh, Telangana, Tamil Nadu and Delhi. 

 
 
JOB ROLE:

Job Description:

  • Assume overall responsibility for ensuring 99.99% Customer Uptime.
     
  • Ensure that BONU?s and BONT?s (Switches) in the network are maintained as per norms.
     
  • Ensure support for timely connectivity for all the cross functional teams.
     
  • Maintain the network database and submit the required report to the reporting manager on regular intervals.
     
  • Attend customer complaints on field and give quality resolution within the TAT.
     
  • Provide timely resolution of technical complaints through analysis/ trouble shooting.
     
  • Monitor NMS through SMS/ mails and take appropriate action based on the events.
     
  • Analyze repeat complaints and ensure implementation of corrective measures through escalations if required.
     
  • Avoid Churn of customers through better service within the SLA or Commitment.
     
  • Responsible for process adherence.
     
  • Provide structured feedback to management to provide permanent solutions to improve service level.

 

Salary: Not Disclosed by Recruiter

Industry: Telecom/ ISP

Functional Area: IT Hardware, Technical Support, Telecom Engineering

Role Category: Technical Support

Role: Customer Support Engineer/Technician

Employment Type: Permanent Job, Full Time

 

Time and Venue:

Recruiter Name:Shiva

30th November - 2nd December from 10 AM onwards

#8-2-618/1/2, Road No 11 ACT (Learning and Development) center),
Near CARE outpatient chambers,Opp Blue moon cafe Banjara Hills,
Hyderabad.

 
SALARY:
Not Disclosed By recruiter
 
ADDRESS:
ACT (Learning and Development) center), Near CARE outpatient chambers,Opp Blue moon cafe Banjara Hills, Hyderabad.
 

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