Job Detail

Customer Service Process

Experience : Freshers

Genpact
Bangalore
Full Time
ABOUT COMPANY

Genpact  is a global professional services firm focused on delivering digital transformation for our clients, putting digital and data to work to create competitive advantage.

 
 
JOB ROLE:

Job Description:

  • Investigate and resolve issues that are reported on social media site of India such as requests for account support and reports of potentially abusive content.
     
  • Respond to user inquiries with high quality, speed, empathy and accuracy.
     
  • Enforce Sites Terms of Use by carefully monitoring reports of abuse on the site.
     
  • Review the reported content within agreed turnaround times and standards of quality.
     
  • Identify inefficiencies in workflows and suggest solutions.
     
  • Recognize trends and patterns, and escalate issues outside the company policy to the global team.

     

Salary: Not Disclosed by Recruiter

Industry: BPO / Call Centre / ITES

Functional Area: ITES, BPO, KPO, LPO, Customer Service, Operations

Role Category: Voice

Role: Associate/Senior Associate -(Technical)

Employment Type: Permanent Job, Full Time

 

Time and Venue:

Recruiter Name:Payaswini

22nd November - 23rd November from 11 AM onwards

Genpact Salarpuria soft zone ,(SMS Building),
opposite to citrus hotel,Belllandur petrol bunk bus stop,
Bangalore.

 
SALARY:
Not Disclosed By recruiter
 
ADDRESS:
Genpact Salarpuria soft zone ,(SMS Building), opposite to citrus hotel,Belllandur petrol bunk bus stop .Bangalore.
 

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