Job Detail

Technical Support Associate

Experience : Freshers

IBM India Pvt. Ltd
Hyderabad
Full Time
ABOUT COMPANY

IBM has been present in India since 1992. IBM India's solutions and services span all major industries including financial services, healthcare, government, automotive, telecommunications and education, among others.

 
 
JOB ROLE:

Job Description:

  • Involved in Providing Voice & E-Mail Technical Help Desk Services support to IBM Internal End Users and External Commercial Account End Users across NA, EMEA & AP.
     
  • Handling inbound calls / emails / chats resolving technical issues for end users.
     
  • Proficient in Connectivity troubleshooting, TCP/IP, Dial-up, Token Ring, Ethernet, LAN/WAN.
     
  • Proficient in Understanding of operating systems, Windows 2000/NT/XP configuration options and troubleshooting.
     
  • Ability to identify basic hardware parts and awareness of basic hardware concepts.
     
  • User level familiarity with at least one e-mail client - Outlook, Notes etc.
     
  • Skilled in commercially standard software applications and major desktop operating systems.
     
  • Awareness of basic networking concepts and technologies.
     
  • Questioning / probing skills, as relevant to the issue and level of the caller.
     
  • Fluency in English Communications Skills (both spoken and written) / soft skills.
     

Salary: Not Disclosed by Recruiter

Industry: BPO / Call Centre / ITES

Functional Area: ITES, BPO, KPO, LPO, Customer Service, Operations

Role Category: Voice

Role: Associate/Senior Associate -(Technical)

Employment Type: Permanent Job, Full Time

 

Time and Venue:

14th November - 18th November from 12 PM onwards

IBM India Pvt. Ltd, 3B, Mindspace,
Hi-tech City, Madhapur, Hyderabad.

 
SALARY:
Not Disclosed By recruiter
 
ADDRESS:
IBM India Pvt. Ltd, 3B, Mindspace, Hi-tech City, Madhapur, Hyderabad.
 

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