Job Detail

Associate Engineer

Experience : 1 - 2 Years

Gemalto
Noida
Full Time
ABOUT COMPANY

Gemalto is at the heart of our evolving digital society, enabling businesses and governments around the world to offer trusted and convenient digital services to billions of individuals.We work behind the scenes to ensure that each time their customers, employees and citizens want to transact, connect or identify themselves, they can do so safely and easily.

 
 
JOB ROLE:

Job Description:

  • Primary support liaison between company and customer, conveys customer feedback to product development and management staff
     

  • Recommends solution and workaround to encountered problems and advises the customer on integration of the same. Responsible for providing high level of customer service by focusing SLA.
     

  • Understands and follow product learning Roadmap.
     

  • Identify, Troubleshoot and Document issues consistently and clearly using group tools (CRM and KB).
     

  • Will own the issues that require help from other groups such as Engineering, Product Management, Orders, Fulfillment and Sales etc.
     

  • Work closely with Senior Engineers to raise customer issues to relevant stake holders

 

 
SALARY:
Not Disclosed By recruiter
 
ADDRESS:
Gemalto, Noida,India.
 

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