Job Detail

Service Delivery Manager

Experience : 2 - 5 Years

Gemalto
Noida
Full Time
ABOUT COMPANY

Gemalto is at the heart of our evolving digital society, enabling businesses and governments around the world to offer trusted and convenient digital services to billions of individuals.We work behind the scenes to ensure that each time their customers, employees and citizens want to transact, connect or identify themselves, they can do so safely and easily.

 
 
JOB ROLE:

Job Description:
  • Over all Experience will be 7+ years.
     
  • 4+ years relevant experience in IT or telecom industry.
     
  • 2+ years as a project manager/Service manager.
     
  • Experience working in a UNIX and/or Linux environment.
     
  • Working Knowledge of web servers such as Apache and Tomcat.
     
  • Excellent communication skills.
     
  • Knowledge of monitoring (SNMP, OP5, Nagios) is a plus.
     
  • Experience in an operations environment or knowledge of ITIL processes is a plus.
     
  • Manage internal and external communication regarding hosted solutions.
     
  • Create or improve processes for operations.
     
  • Support internal tool, (monitoring, statistics, scheduling, deployment, and usage.
     
  • Handle communication with customer for calls, status, and update.
     
  • Follow-up escalated tickets to other Gemalto entities.
     
  • Work with operations engineers, sales, system admin, etc.
     
  • Report to Operations Manager.
     
  • Manage level one Crisis and Incidents situations.
 
SALARY:
Not Disclosed By recruiter
 
ADDRESS:
Gemalto, Noida,India.
 

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