Job Description:

• Respond to customer queries via inbound calls.
   
• Update users about request status and close request when users are satisfied with solutions.
   
• Troubleshooting mainly related to desktop/OS, Custom and COTS applications, Exchange related, End devices, VPN, VOIP and share point as per guidelines in the knowledgebase.
   
• Remote desktop troubleshooting. Escalate complex incidents / requests to upstream technical groups.
   

Salary: Not Disclosed by Recruiter

Industry: BPO / Call Centre / ITES

Functional Area: ITES, BPO, KPO, LPO, Customer Service, Operations

Role Category: Voice

Role: Associate/Senior Associate -(Technical)

Employment Type: Permanent Job, Full Time

Time and Venue:

Recruiter Name:Soniya Kota

3rd November - 24th November from 12 AM onwards

Mphasis, EON Kharadi Infrastructure Pvt Ltd,
SEZ Plot # 1, Wing 2, Ground Floor,
Cluster C Kharadi, Pune.