- Respond to customer queries via inbound calls.
- Update users about request status and close request when users are satisfied with solutions.
- Troubleshooting mainly related to desktop/OS, Custom and COTS applications, Exchange related, End devices, VPN, VOIP and share point as per guidelines in the knowledgebase.
- Remote desktop troubleshooting. Escalate complex incidents / requests to upstream technical groups.
Salary: Not Disclosed by Recruiter
Industry: BPO / Call Centre / ITES
Functional Area: ITES, BPO, KPO, LPO, Customer Service, Operations
Role Category: Voice
Role: Associate/Senior Associate -(Technical)
Employment Type: Permanent Job, Full Time
Time and Venue:
Recruiter Name:Soniya Kota
3rd November - 24th November from 12 AM onwards
Mphasis, EON Kharadi Infrastructure Pvt Ltd,
SEZ Plot # 1, Wing 2, Ground Floor,
Cluster C Kharadi, Pune.