Monitor incoming requests and alerts. Provide routing and assignment for internal or external reported customer issues.
Provide ITC Service Desk phone support. Provide direct phone support service to internal and external customers on inbound calls, including Service Request updates, follow-up and closure requests.
Monitor SLA compliance for customers. Ensure adherence to defined SLAs for customers, including follow-up with internal staff, customer communication and escalation.
Maintain the ISS On-Call, availability schedule and skills matrix for technical and functional staff. Maintain the system resource calendars to support availability, skills and group on-call requests.
Perform new account startup and Maintenance activities. Setup Tele Service related information such as account assignments and Oracle Tele Service Territories.
Salary:INR 2,25,000 - 5,00,000 P.A.
Industry:BPO / Call Centre / ITES
Functional Area:ITES , BPO , KPO , LPO , Customer Service , Operations
Role:Associate/Senior Associate -(NonTechnical)
Employment Type:Permanent Job, Full Time
Time and Venue:
Recruiter Name:Mrinalini Bolleboina
27th October , 11 AM onwards
DLF Cyber City, Block - I,
2nd Floor, Gachibowli, Hyderabad.