Job Detail

Service Desk Coordinator

Experience : 1 - 3 Years

IT Convergence (ITC)
Hyderabad
Full Time
ABOUT COMPANY

IT Convergence (ITC) is a premier, global provider of Oracle enterprise solutions. We are a global enterprise application services provider with core competencies in Oracle Consulting, Development, Education, Hosting and Support Services.

 
 
JOB ROLE:

Job Description:

  • Monitor incoming requests and alerts. Provide routing and assignment for internal or external reported customer issues.
     

  • Provide ITC Service Desk phone support. Provide direct phone support service to internal and external customers on inbound calls, including Service Request updates, follow-up and closure requests.
     

  • Monitor SLA compliance for customers. Ensure adherence to defined SLAs for customers, including follow-up with internal staff, customer communication and escalation.
     

  • Maintain the ISS On-Call, availability schedule and skills matrix for technical and functional staff. Maintain the system resource calendars to support availability, skills and group on-call requests.
     

  • Perform new account startup and Maintenance activities. Setup Tele Service related information such as account assignments and Oracle Tele Service Territories.

 

Salary:INR 2,25,000 - 5,00,000 P.A.

Industry:BPO / Call Centre / ITES

Functional Area:ITES , BPO , KPO , LPO , Customer Service , Operations

Role Category:Voice

Role:Associate/Senior Associate -(NonTechnical)

Employment Type:Permanent Job, Full Time

 

Time and Venue:

Recruiter Name:Mrinalini Bolleboina

 27th October , 11 AM onwards

 IT Convergence,
DLF Cyber City, Block - I,
2nd Floor, Gachibowli, Hyderabad.

 
SALARY:
2.25LPA - 5LPA
 
ADDRESS:
IT Convergence DLF Cyber City, Block - I, 2nd Floor, Gachibowli, Hyderabad.
 

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