Job Detail

Tech Support Engineer

Experience : 5 Years

Estuate
Bangalore
Contract
ABOUT COMPANY

Estuate is a global Information Technology Services company headquartered in Sunnyvale, CA, and with offices in New Jersey, Canada, India, the UK and the UAE. We were founded on the simple premise that clients value a partner that is adept at technology and business alike, and is highly responsive to their needs. 

 

 

 
 
JOB ROLE:

Skills Required:

  • Apple Mac OS, CCNA and ITIL.
  • Experience with Remedy and Service Now ITSM Tools Cisco CCNA certification ITIL Foundation Certificate.
  • Experience working with Active Directory, domain services and back office/infrastructure application installation and support.
  • Knowledge of server and network communications equipment, protocols (i.e. DNS and TCPIP), transmission media, security and network management practices.
    Knowledge in storage and backup technologies.
  • Experience with Windows 2000, XP and 2007 Server Operating systems and associated applications.
  • Experience with Lenovo parts ordering and hardware repairs.
  • Experience supporting MAC OS and MAC hardware (Mac Book Air, Mac Book Pro) is must Microsoft Certified Systems Engineer (MCSE).
  • Experience working with Active Directory, domain services and back office/infrastructure application support.
     

Roles & Responsibilities:

  • Provides IT Desktop support to the relevant End-user community in the location/region based, this includes all desktop computing hardware and software and peripherals.
  • Makes timely and accurate diagnosis of system related problems and determining between hardware, software and network related problems, and work in conjunction with the Global Servicedesk and other IT operations/engineering groups to provide resolution.
  • Will be required to lead problem resolution activities in order to get technology incidents and problems resolved.
  • Will be expected to take ownership for assigned incidents and problems, and contact required resources both inside and outside the company necessary to resolve the problem, with minimum supervision.
  • Responds to request for service with experience and compliance in established time limits.
  • Develops/maintains support document for use by all levels of support personnel as well as end-user documentation.
  • Identifies and solves any problems that affect desktop computer operating systems and troubleshoots routine problems and maintenance of systems.

    Click Here To View Details & Apply
 
SALARY:
Not Disclosed by Recruiter
 
ADDRESS:
Estuate Software Pvt. Ltd. #4/1, 2nd Main Road, Industrial Area, Yelahanka New Town, Bengaluru.
 

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