Job Detail

Voice Process

Experience : Freshers

Mphasis
Pune
Full Time
ABOUT COMPANY

Mphasis is a leading IT solutions provider, offering Applications, Business Process Outsourcing (BPO) and Infrastructure services globally through a combination of technology knowhow, domain and process expertise.

 
 
JOB ROLE:

Job Description:

  • Respond to customer queries via inbound calls.
     
  • Logging incidents and service requests, categorizing and prioritizing them, and managing their life cycle as per ITIL guidelines.
     
  • Update users about request status and close request when users are satisfied with solutions.
     
  • Troubleshooting mainly related to desktop/OS, Custom and COTS applications, Exchange related, End devices, VPN, VOIP and share point as per guidelines in the knowledgebase.
     
  • Remote desktop troubleshooting. Escalate complex incidents / requests to upstream technical groups.
     
  • Excellent command on English (Verbal and Written).
     

Salary: INR 50,000 - 1,75,000 P.A.

Industry: BPO / Call Centre / ITES

Functional Area: ITES, BPO, KPO, LPO, Customer Service, Operations

Role Category: Voice

Role: Associate/Senior Associate -(Technical)

Employment Type: Permanent Job, Full Time

 

Time and Venue:

Walkin Interview on 13th October from 10 AM onwards

Mphasis, EON IT Park,
Cluster C, Wing 2, Ground Floor,
Kharadi, Pune.

 
SALARY:
1.75 - 4.5 LPA
 
ADDRESS:
Mphasis, EON IT Park, Cluster C, Wing 2, Ground Floor, Kharadi, Pune.
 

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Call Us: +91 984 811 1981