Job Detail

International Voice Process

Experience : Freshers

Convergys
Pune
Full Time
ABOUT COMPANY

Convergys is a global leader in customer management. Our talented and dedicated team serves leading household brands in industries such as communications, retail, healthcare,technology, financial services, and government. Convergys is passionate about delivering world class customer service each and every day. 

 
 
JOB ROLE:

Job Description: 

  • Provide best-in-class customer service and problem resolution to customer queries over the voice based phone service.
  • Clarify customer requirements; probe for and confirm understanding of requirements or problem.
  • Greet customers in a courteous, friendly, and professional manner using agreed upon procedures.
  • Listen attentively to customer needs and concerns; demonstrate empathy.
  • Confirm customer understanding of the solution and provide additional customer education as needed.
  • Prepare complete and accurate work and update customer file.


Candidate Profile: 

  • Should have excellent communication and English speaking skills.
     
  • Knowledge of basic computer operations.
     
  • Ability and willingness to learn.
     
  • Courteous with strong customer service orientation.
     
  • Dependable with proficient attention to details.
     
  • Good listening and responding skills.
     
  • Should be willing to take up challenges and go extra mile to perform work responsibilities.
     
  • Should have great interpersonal skills and ability to perform under pressure.

 

Salary:Not Disclosed by Recruiter

Industry:BPO / Call Centre / ITES

Functional Area:ITES , BPO , KPO , LPO , Customer Service , Operations

Role Category:Voice

Role:Associate/Senior Associate -(NonTechnical)

Employment Type:Permanent Job, Full Time

 

Time and Venue:

 11th October - 20th October , 11 AM onwards

CONVERGYS,
RMZ West End,1st Floor, DP Road,
Near Reliance Mart / McDonalds, Aundh |
Pune.

 
SALARY:
Not Disclosed By Recruiter
 
ADDRESS:
Convergys India Pvt. Ltd, RMZ Westend, Near McDonalds/Reliance Mart, Aundh, Pune.
 

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Call Us: +91 984 811 1981