Job Detail

Voice Process

Experience : Freshers

Sutherland
Kochi (Kerala)
Full Time
ABOUT COMPANY

Sutherland Global Services Private Limited, A process transformation company, Sutherland rethinks and rebuilds processes for the digital age by combining the speed and insight of design thinking with the scale and accuracy of data analytics.

 
 
JOB ROLE:

Job Description: 

  • Answer phone to respond to customer inquires w.r.t McAfee products & any technical troubleshooting with regard to the McAfee product for PC & Mobile.
     
  • Assist customer's with installation / uninstallation of McAfee products.
     
  • Assist customer's with product configuration, error messages & / or common issues.
     
  • Project a professional company image through phone & email chat interaction.
     
  • Provide customers with product and service information.
     
  • Provide assistance with regarding to customer service issues as well like (Renewing / refunding the product etc..,).
     
  • Transfer customer calls to appropriate department if required.
     
  • Escalate the call to the next level if required.

 

Time and Venue:

 28th September , 10 AM onwards

Sutherland 1st Floor-Alliance Residency,
Adjacent to Baypride Mall, Shanmugham Road,
Marine Drive, Ernakulam,Cochin.

 
SALARY:
Not Disclosed By Recruiter
 
ADDRESS:
Sutherland 1st Floor-Alliance Residency, Adjacent to Baypride Mall, Shanmugham Road, Marine Drive, Ernakulam,Cochin.
 

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Call Us: +91 984 811 1981