Job Detail

Analyst

Experience : 2 - 5 Years

Techmahindra
Bangalore
Full Time
ABOUT COMPANY

Tech Mahindra Limited is an Indian multinational provider of information technology (IT), networking technology solutions and Business Process Outsourcing (BPO) to the telecommunications industry. Tech Mahindra is a US$4.2 billion company with over 117,000 employees across 90 countries.

 

 

 
 
JOB ROLE:

Job Description:

  • Respond quickly to all queries and incidents.
     
  • Manage incidents, including via telephone, Chat & email.
     
  • Documentation, recording & updating incident details in CRM tool.
     
  • Communication, alerting technical staff via assignments and escalating to Resolver group.
     
  • Support & Classification, making an initial assessment into the nature of the incident, assessing the severity, impact and risk.
     
  • Answering queries and resolution of straight forward incidents.
     
  • Escalation of unresolved cases to next level application specialist teams.
     
  • Monitoring & Tracking, reviewing the progress of an incident and keeping the customer informed.
     
  • Closure, formally closing incidents.
     
  • Initial review and evaluation of the case.
     
  • Communicating major IT incidents to affected customers.

 

Time and Venue

 23rd August - 25th August , 9 AM onwards
 

Address: Tech Mahindra,

Electronic City Phase-2, KIADB Industrial Area,

ITC-4, Reception Bangalore

 
SALARY:
Best in Industry
 
ADDRESS:
Tech Mahindra, Electronic City Phase-2, KIADB Industrial Area, ITC-4, Reception Bangalore .
 

RELATED JOBS

Hyderabad,Gurgaon
Full Time
Hyderabad
Full Time
Hyderabad
Full Time
Chennai
Full Time
Chennai
Full Time
Gurgaon
Full Time
Bangalore
Full Time
Chennai
Full Time
Gurgaon
Full Time
Mumbai
Full Time
Bangalore
Full Time
Hyderabad
Full Time
Hyderabad
Full Time
Gurgaon
Full Time
Gurgaon
Full Time
Hyderabad
Full Time
Bangalore
Full Time
Hyderabad,Gurgaon
Full Time
Hyderabad
Full Time
Hyderabad
Full Time
Chennai
Full Time
Chennai
Full Time
Gurgaon
Full Time
Bangalore
Full Time
Chennai
Full Time
Gurgaon
Full Time
Mumbai
Full Time
Bangalore
Full Time
Hyderabad
Full Time
Hyderabad
Full Time
Gurgaon
Full Time
Gurgaon
Full Time
Hyderabad
Full Time
Bangalore
Full Time
 
 

Call Us: +91 984 811 1981