Job Detail

Quality Analyst (Non-Voice)

Experience : Freshers

Genpact
Hyderabad
Full Time
ABOUT COMPANY

Genpact is a global professional services firm focused on delivering digital transformation for our clients, putting digital and data to work to create competitive advantage.

 
 
JOB ROLE:

Job Description:

  • Minimum 12 months of experience preferably in contact centers in International voice process.
     
  • Excellent verbal, written, and interpersonal communication skills in English.
     
  • Excellent customer service skills, as previously demonstrated.
     
  • Education qualification: B.Tech, BE, BCA, B.Com, BBA, BA, BHM or any graduate.
     
  • Openness to work flexible hours as required, including night shifts and holidays.
     
  • Listen to the call made by agent, analyze it and check the quality of the calls made by agent.
     
  • Shift Window: 6 PM - 7 AM (Any 9 Hours in between).
     
  • Assess agent performance, behaviour in a call center, and to coach and counsel agents to modify their performance, behaviour to facilitate a high level of customer service.

 

Walkin Date: 24th to 29th July 2017

Walkin Time: 11:00 AM - 3:00 PM

 

Venue Details:

Genpact,

Uppal, 14-45, Ida Uppal,
Opp Ngri, Habsiguda,
Hyderabad.

 
SALARY:
1.8 LPA - 3.6 LPA.
 
ADDRESS:
Genpact, Uppal, 14-45, Ida Uppal, Opp Ngri, Habsiguda, Hyderabad, Telangana.
 

RELATED JOBS

Hyderabad,Gurgaon
Full Time
Hyderabad
Full Time
Hyderabad
Full Time
Chennai
Full Time
Chennai
Full Time
Gurgaon
Full Time
Bangalore
Full Time
Chennai
Full Time
Gurgaon
Full Time
Mumbai
Full Time
Bangalore
Full Time
Hyderabad
Full Time
Hyderabad
Full Time
Gurgaon
Full Time
Gurgaon
Full Time
Hyderabad
Full Time
Bangalore
Full Time
Hyderabad,Gurgaon
Full Time
Hyderabad
Full Time
Hyderabad
Full Time
Chennai
Full Time
Chennai
Full Time
Gurgaon
Full Time
Bangalore
Full Time
Chennai
Full Time
Gurgaon
Full Time
Mumbai
Full Time
Bangalore
Full Time
Hyderabad
Full Time
Hyderabad
Full Time
Gurgaon
Full Time
Gurgaon
Full Time
Hyderabad
Full Time
Bangalore
Full Time
 
 

Call Us: +91 984 811 1981